Cancellation Policy

It’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments at Serene Spa Lounge are subject to the following terms:

1. Booking Deposit

1. To confirm your appointment, a 40% non-refundable deposit is required at the time of booking. This deposit will be credited toward your total service cost, with the remaining balance due on the day of your appointment.

2. Cancellation & Rescheduling

1. We ask that you cancel or reschedule appointments at least 24 hours in advance. This helps us keep our schedule running smoothly and allows another client to book your spot.

3. Cancellations Within 24 Hours

Appointments canceled less than 24 hours before the scheduled time will result in the forfeiture of your deposit. A new deposit will be required to reschedule.

4. Missed Appointments (No-Shows)

1. If you do not show up for your appointment, your deposit will not be refunded. On a second no-show, an additional *$25 rebooking fee* will be required before scheduling another appointment. Repeated no-shows may limit your ability to book future services.

5. Emergencies

1. We understand that unexpected situations happen. If you are experiencing a true emergency (illness, accident, etc.), please contact us as soon as possible so we can work with you.

Please reach out to us if you have any other further questions.